Program Core Details: for organizations focused on creating client loyalty by defining, managing and enhancing the client experience.
Program Core Details
Results Through Client Service
Program Focus
- Client relationship process
- Handling objections
- Client-focused manner
- Service quality
- Discussion of different client types and tactics to meet expectations
Program Competencies
- Proactive service that Client expectations
- Effective client service
Coaching for Service
Program Focus
- Customer relationship process
- Tactics for service quality, based on customer expectations
- Effective coaching of people in service roles
- Service quality
- Processes to support managers provide effective feedback
Program Competencies
- Customer expectations
- Coaching Skills
- Quality of the service Enhance customer service and loyalty
Managing a Service Team
Program Focus
- Managers service process, Providing Feedback on service skills
- Coaching for effective Service interactions
- Effective service management
- Motivating service employees
Program Competencies
- Providing Feedback
- Coaching Service
- Effective service management
- Motivating service employees
Client Service Excellence
Program Focus
- Client relationship process
- Handling Client objections Service quality
- Discussion of different client types and tactics to meet expectations
- Service Relationships and teamwork
Program Competencies
- Client relationships
- Handling Client objections Service quality
- Teamwork